ATD Hobbies Notices
Updated: Oct 1, 2020
COVID-19: How will it affect ATD Hobbies
With the recent outbreak and rapid transmission of COVID-19, we at ATD Hobbies want to ensure our customers that your health & well being is important to us.
We will continue to operate our retail store as per the norm, with increased in cleaning & disinfecting of our space. This includes, and is not limited to, sanitizing door handles, merhant terminals, hand sanitizer available to customers, etc; We hope you enjoy the smell of bleach! :)
We are allowing a maxium of 6 customer within the store at one time. Upon max. occupancy the door will be locked. We ask for your patience until a customer leaves. We are asking ALL customers to sanitize their hands upon store entry.
Those customers that are ill, whether it be a cold, flu or potential COVID-19 infection, we ask that you stay home & get rested. We ask that you do your part in reducing the spread of this infectious disease.
Online & Phone Ordering
We are experiencing a large volume of orders for shipment. Our warehouse staff are processing orders as quickly as possible. Orders are being processed within 3-5 business days when we are OPEN. Please note the change in our operating hours due to COVID-19.
In addition, our trusted carriers are experiencing their own delays in receiving and delivering your package safely to your door. Extra time required by various carriers and delivery guarantees do not apply during these unprecedented times.
Our suppliers are also experiencing a shortage of merchandise and shipment delays as well. We are working hard together to maintain stock levels.
Until further notice ATD Hobbies will be reducing our retail & warehouse store hours.
CLOSED: Sunday, Monday & Tuesday
OPEN: Wednesday thru Saturday 10am to 5pm (Closed for lunch 1-2pm)
Due to reduced warehouse hours & staff and increased online ordering, our normal processing time of 48 hours (2 business days) is not managable. We are doing our best to process orders as fast as we can and update customers with tracking information, however please expect shipment delays. You will be notified by email when your order has been processed along with your package tracking information.
ORDERS DESTINED TO THE USA OR OUTSIDE OF CANADA, ARE CURRENTLY ON PAUSE AT THE MOMENT DUE TO HIGH VOLUME OF LOST PACAKAGES & CLAIMS. WE ARE NOT SHIPPING OUTSIDE OF CANADA UNTIL FURTHER NOTICE.
To do our part a bit more to help reduce the transmistion of COVID-19, FREE shipping is back (end date to be determined later).
All online orders over $99 will be eligible for FREE Shipping., even if it's local! Why not have it delivered right to your door?
*Some restricitions apply / See full promo details here: http://atdhobbies.com/20207/Free-Shipping/
FREE Local Delivery!
For those customers that are in quarantine, isolation, or self distancing, ATD Hobbies is happy to offer FREE local delivery of online orders within Penticton!
When checking out your online order, please select FREE Local Delivery. Ordes will be processed and a notice stating "Your package has been shipped" will be sent to you. This is an indication we are almost ready to head out for delivery!
Deliveries will be made in the same afternoon as the order is placed, unless otherwise stated. To minimize contact, your parcel will be dropped off at your door (we will not be able to deliver to apartment buildings, unless you would like to meet us at the front enterance). A phone call will be made indicating your order has arrived. We are willing to work with our customers on an order by order basis to make this work! Please ensure that you are reachable by phone to make this work.